surepoints FAQs

surepoints is our rewards program that lets you earn points which can be redeemed on your future purchases within the EatSure app. It’s your gateway to assured goodness at no extra cost!

here are a number of ways to earn surepoints!

  • You earn 500 surepoints when you sign up with us
  • And more, with each order you make!

Sounds like a plan?

You get 1 SUREpoint for every rupee spent on our sure choice of restaurants.

1 SUREpoint = ₹1

It’s as simple as that!

No, you can earn surepoints on every order, irrespective of your order value.

No, you can redeem your surepoints on any order, again irrespective of your order value!

Yes, you get surepoints for every order you have placed via Swiggy or Zomato for our sure choice of restaurants. You just have to download our app and scan your bill/enter your order CRN to collect your surepoints.

Your surepoints are valid for a duration of 90 days from the date of order.

No, you can’t retrieve your expired surepoints. Be sure to use them on time!

No, currently we do not have the facility to transfer your surepoints to any other account.

While your surepoints can be redeemed against your order, however these can not be converted to cash or be credited back to your bank account.

Yes, you can redeem surepoints up to the value of your order. However, you cannot combine them with discounts while redeeming them on our app.

You can check the balance in the surepoints tab in the Profile section on the menu.

You can stay updated with new offers and benefits through emailers, SMS and Whatsapp messages. Be sure to complete your profile section to enable these updates. (Add an option to Register for Whatsapp right here)

While ordering, You can choose to either redeem through surepoints or use applicable discounts at the time of the order.

If the order is cancelled by you or by the restaurant, the money will be transferred back to your payment mode. However, in such a case, there won’t be any surepoints credited.

If you make an order using surepoints and it gets cancelled, then your surepoints will get credited back to your account and will start reflecting within 48 hours.

In such a case, you can reach out to our customer support team on +91 77000 20020. Our team would be glad to assist you in transferring your surepoints to the new number.

Your surepoints will start reflecting in your account within 48 hours of your purchase. If that doesn’t happen, you can write to us at or call us on +91 77000 20020.