surepoints FAQs

SurePoints are our loyalty points, a way to reward you for eating good!
There are a number of ways to earn SurePoints -
  • You earn 500 SurePoints when you sign up with us.
  • And more, everytime you order with us.

Sounds like a plan?

You can redeem your SurePoints against your future orders within the EatSure app.
₹1 = 1 SurePointThat is, if you spend ₹300 on your order, you’ll get 300 SurePoints. Simple.
20 SUREpoint = ₹1Which means, if you’ve 600 SurePoints, you get ₹30 off on your next order on the EatSure app.
Your Faasos credits get converted to SurePoints on the EatSure app!For every single Faasos credit, you get 20 SurePoints worth one rupee. Which means, if you have 300 Faasos credits, you get 6000 SurePoints worth ₹300.
No, you can earn SurePoints on every order, irrespective of your order value.
Yes, your minimum order value should be ₹99 to redeem SurePoints.
Yes, you can get SurePoints for the orders you have placed in the last 30 days on Swiggy or Zomato, from our sure choice of restaurants. Your SurePoints will be equal to your order value (exclusive of delivery fee & tax).You just have to download the EatSure app and enter your order CRN to collect your SurePoints.Please note that in a month you can claim SurePoints for maximum 5 Zomato/Swiggy orders.
Your SurePoints are valid for a duration of 60 days from the date of order.
No, you can’t retrieve your expired SurePoints. Be sure to use these on time!
No, currently we do not have the facility to transfer your SurePoints to any other account. They’re exclusive.
While your SurePoints can be redeemed against your order, these can not be converted to cash or be credited back to your bank account.
Yes, you can redeem SurePoints up to the value of your order. However, you cannot combine these with discounts while redeeming these on our app.
You can check the balance in the SurePoints tab in the Profile section on the menu.
Your SurePoints for a given order get credited within 48 hours from the time of the order delivery.
You can stay updated with new offers and benefits through emailers, SMS and Whatsapp messages. Be sure to complete your profile section to enable these updates.You can register for WhatsApp updates on the app.
While ordering, you can choose to either redeem through SurePoints or use applicable discounts at the time of the order.
If the order is cancelled by you or by the restaurant, the money will be transferred back to your payment mode. However, in such a case, there won’t be any SurePoints credited.
If you make an order using SurePoints and it gets cancelled, then your SurePoints will get credited back to your account and will start reflecting within 48 hours.You can reach out to our customer support team on +91 77000 20020. if you require any assistance regarding this.
In such a case, you can reach out to our customer support team on +91 77000 20020.Our team would be glad to assist you in transferring your SurePoints to the new number.
Your SurePoints will start reflecting in your account within 48 hours of your purchase. If that doesn’t happen, you can write to us at goodness@eatsure.com or call us on +91 77000 20020.
If your current order has been delivered, then you can claim the SurePoints, however if it is ongoing, then you will have to wait till the order has been delivered to you.
Here are the steps to claim your SurePoints for an order placed from Swiggy/Zomato-
  • Go to your Swiggy/Zomato app and note the order number for the concerned order.
  • Enter the order number in the “Order CRN” field on eatsure.com.